Welcome to Calabasas Limo Service. These Terms and Conditions constitute a legally binding charter agreement between the client ("Client," "Passenger," or "You") and Calabasas Limo Service ("Company," "We," or "Us"). By reserving, contracting, paying for, or boarding any vehicle operated or dispatched by Calabasas Limo Service, you explicitly agree to adhere to all terms, policies, and conditions outlined below.
1. Reservations, Quotes & Confirmations
Online quote requests and preliminary price estimates do not constitute a confirmed reservation until you receive an official booking confirmation containing a unique reservation ID number and credit card authorization. All charters are subject to vehicle availability at the time of final booking confirmation.
2. Rates, Surcharges & Billing
- Rate Structure: Point-to-point airport transfers are billed at agreed flat rates. Hourly charters are billed based on consecutive garage-to-garage or pickup-to-drop-off charter hours with mandatory minimum hourly requirements (e.g., 3 to 5 hours depending on vehicle category and peak seasonality).
- Tolls, Parking & Permits: Incidental expenses incurred during the charter—including airport commercial parking, toll roads (Metro ExpressLanes, toll bridges), and venue permit fees—are added to the final billing statement at direct cost.
- Standard Gratuity: A customary chauffeur gratuity (typically 15% to 20%) is standard in luxury chauffeured transportation and may be itemized on the charter voucher.
3. Cancellation, Rescheduling & No-Show Policy
Due to dedicated vehicle allocation and chauffeur scheduling, our cancellation deadlines are strictly enforced:
- Airport Transfers & Point-to-Point Sedans/SUVs: Cancellations must be received at least 24 hours prior to the scheduled pickup time to receive a full refund or avoid cancellation charges. Cancellations under 24 hours are billed at 100% of the flat rate.
- Hourly Charters & Mercedes Sprinter Vans: Cancellations require at least 48 hours prior notice.
- Weddings, Proms, Party Buses & Specialty Fleets: Due to heavy advance demand, booking deposits for party buses, stretch limousines, and wedding packages are non-refundable. Full cancellations must be made at least 14 days prior to the event date; cancellations within 14 days will be charged the full contract amount.
- No-Shows: If the client or passenger cannot be reached by phone, text, or email and is not present at the designated pickup location within the allocated grace period, the trip will be classified as a "No-Show" and billed at 100% of the scheduled charter cost plus applicable waiting time and parking.
4. Grace Periods, Flight Delays & Wait Time
We actively monitor commercial and private aviation arrivals in real time:
- Domestic Airport Flights (LAX, BUR): We provide a complimentary 30-minute grace period from the aircraft gate arrival time.
- International Airport Flights (LAX Tom Bradley International): We provide a complimentary 60-minute grace period from gate arrival time to clear U.S. Customs and claim baggage.
- FBO / Private Jet Aviation (Van Nuys VNY) & Residential Pickups: A complimentary 15-minute grace period is provided.
- Overtime Wait Time: Wait time exceeding the complimentary grace period will be billed in 15-minute increments based on the vehicle's standard hourly rate.
5. Passenger Conduct & Zero-Tolerance Alcohol/Drug Policy
- California Alcohol Law: Possession and consumption of alcoholic beverages is permitted only in passenger compartments equipped with a privacy partition, and solely by individuals aged 21 years or older.
- Underage Drinking Prohibited: Under California state law, alcohol is strictly forbidden on any charter where minors are present without their parent or legal guardian. If minors are caught consuming or possessing alcohol, the charter will be terminated immediately without refund, and parents or authorities will be notified.
- Zero-Tolerance for Illegal Substances: The possession or consumption of illegal drugs or narcotics is strictly prohibited in all vehicles at all times.
- Chauffeur Authority: Our chauffeurs reserve the absolute authority to terminate any trip immediately, without refund, if any passenger displays physically abusive, unsafe, or disruptive behavior that compromises safe driving conditions.
6. Sanitation, Cleaning & Physical Damage Fees
The client contracting the service assumes full financial responsibility for all passengers aboard the vehicle:
- Sanitation / Bodily Fluid Fee: A mandatory minimum fee of $350.00 to $500.00 will be automatically charged to the credit card on file for any vomiting, biological fluid spills, or excessive cleanup requiring professional biohazard detailing and vehicle downtime.
- No Smoking / Vaping: All vehicles are strictly 100% smoke-free. A $300.00 fee will be charged for smoking or vaping of any substance inside the vehicle.
- Physical Damage: The client will be billed for the actual replacement or repair costs for broken glassware, ripped upholstery, damaged audio/video equipment, burns, or physical damage caused by negligence.
7. Delays & Limitation of Liability
Calabasas Limo Service makes every reasonable effort to ensure punctual arrival and transit. However, Company shall not be held liable for delays, missed flights, or financial losses caused by conditions beyond our reasonable control, including but not limited to: severe Los Angeles highway traffic congestion, Caltrans road closures, catastrophic weather, natural disasters, flight diversions, or unexpected mechanical breakdowns. In the extraordinary event of a mechanical issue, Company will promptly dispatch an equivalent or upgraded replacement vehicle.
8. Lost & Found / Personal Property
Passengers are solely responsible for all personal property, jewelry, electronics, and baggage brought into the vehicle. While our team conducts post-trip inspections and makes every good-faith effort to return items left behind, Calabasas Limo Service assumes no liability for lost, stolen, or damaged personal belongings left in vehicles.
9. Governing Law & Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California. Any legal dispute, claim, or proceeding arising under or relating to this charter agreement shall be filed exclusively in the state or federal courts located in the County of Los Angeles, California.
10. Contact Us
If you have questions regarding these Terms & Conditions or require a specialized corporate transportation agreement, please contact our dispatch office:
Calabasas Limo Service
23875 Ventura Blvd #202-B
Calabasas, CA 91302
Phone: (818) 539-7722
Email: info@calabasaslimoservice.com
Online Booking: https://calabasaslimoservice.com/reservations.html
