Privacy Policy

At Calabasas Limo Service ("we," "our," or "us"), your privacy, confidentiality, and trust are fundamental to the luxury transportation services we provide. This Privacy Policy outlines how we collect, use, protect, and disclose personal information when you visit our website (calabasaslimoservice.com), submit a quote request, or book chauffeured transportation services with us.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Information"). This includes:

• Contact Details: Your full name, telephone number, mobile phone number, and email address.
• Reservation & Travel Itinerary: Pickup and drop-off addresses, flight numbers, airline carrier names, dates and times of travel, vehicle preferences, and special passenger instructions.
• Billing Information: Credit card billing address, payment confirmation details, and corporate invoicing account data (credit card transactions are securely processed through encrypted PCI-DSS compliant payment gateways).
• Automated Device & Browsing Data: Internet Protocol (IP) address, browser type, operating system, referring URLs, pages visited, and date/time stamps collected via Google Analytics and server logs.

2. How We Use Your Information

Your information is used strictly to deliver safe, punctual, and premium luxury ground transportation:

• Processing, scheduling, and confirming reservation requests and price quotes.
• Dispatching professional chauffeurs and providing real-time trip status updates via phone, email, or SMS.
• Tracking incoming commercial and private aviation flights (LAX, BUR, VNY) to adjust pickup times for flight delays.
• Generating itemized billing receipts, corporate statements, and customer service records.
• Enhancing website performance, user experience, and preventing fraudulent transactions.

3. Google Analytics & Cookie Policy

We utilize Google Analytics 4 (GA4) to analyze website traffic, understand visitor interactions, and improve our digital services. Google Analytics uses first-party cookies to collect anonymous usage data such as session duration, approximate geographic location, and pages viewed.

Google Analytics does not collect personally identifiable information such as your name, credit card details, or specific home address. You can prevent Google Analytics from tracking your visits across the web by installing the official Google Analytics Opt-out Browser Add-on.

4. Mobile Phone Numbers & SMS Messaging (TCPA / 10DLC Compliance)

When you provide your mobile phone number on our reservation or contact forms, you consent to receive trip-related communications from Calabasas Limo Service, including booking confirmations, chauffeur dispatch alerts, and arrival notifications.

You may opt out of SMS text communications at any time by replying "STOP" to any text message or by contacting our dispatch team at (818) 539-7722.

5. Information Sharing & Third Parties

We do not sell, trade, or rent personal information to third parties. We share information only with trusted service partners essential to our operations:

• Chauffeurs & Dispatch Personnel: Only itinerary details necessary to execute your trip safely and punctually.
• Secure Payment Processors: For encrypted credit card processing compliant with PCI-DSS standards.
• Legal Compliance: When required by law, subpoena, or to protect the safety, rights, or property of our clients, drivers, or the public.

6. California Consumer Privacy Rights (CCPA / CPRA)

As a California resident, under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have specific statutory rights regarding your personal information:

• Right to Know: You may request disclosure of the specific categories and pieces of personal information we have collected about you.
• Right to Delete: You may request the deletion of your personal information, subject to legal and regulatory record-keeping exceptions.
• Right to Opt-Out of Sale or Sharing: We do not sell or share personal information for cross-context behavioral advertising.
• Right to Non-Discrimination: We will not discriminate against you in pricing or service quality for exercising any of your privacy rights.

To submit a CCPA privacy request, please contact us at info@calabasaslimoservice.com or call (818) 539-7722.

7. Data Security

We implement robust technical and organizational security measures, including Secure Sockets Layer (SSL) encryption, firewalls, and restricted administrative access to protect your personal and itinerary data against unauthorized access, alteration, or disclosure.

8. Contact Information

If you have any questions, comments, or requests regarding this Privacy Policy or our data handling practices, please contact us:

Calabasas Limo Service
23875 Ventura Blvd #202-B
Calabasas, CA 91302
Phone: (818) 539-7722
Email: info@calabasaslimoservice.com
Website: https://calabasaslimoservice.com/